OLPC is seeking a talented support person (with a technical bent) for a 2-3 month contract position in Cambridge, MA

• Professionally respond to phone, email, and letters for escalated customer complaints;
• Shipping and receiving products related to customer issues;
• Work with database tracker to help manage and report on customer issues;
• Help identify potential technical issues based on database statistics; and Interface with Partners for follow up on difficult orders.

Skills required:

• Excellent communication and customer support skills
• Low key, high energy
• Solid technical skills
• Exceptionable organization and follow up skills
• Experienced and personable

To apply send a resume and cover letter to: jobs-support-specialist at laptop.org