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Support Specialist at OLPC in Cambridge, MA

by Matt Lee Contributions Published on Mar 27, 2008 02:02 PM
Seeking talented support person (with a technical bent) for a 2-3 month contract position

OLPC is seeking a talented support person (with a technical bent) for a 2-3 month contract position in Cambridge, MA

  • Professionally respond to phone, email, and letters for escalated customer complaints;
  • Shipping and receiving products related to customer issues;
  • Work with database tracker to help manage and report on customer issues;
  • Help identify potential technical issues based on database statistics; and Interface with Partners for follow up on difficult orders.

Skills required:

  • Excellent communication and customer support skills
  • Low key, high energy
  • Solid technical skills
  • Exceptionable organization and follow up skills
  • Experienced and personable

To apply send a resume and cover letter to: jobs-support-specialist at laptop.org

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