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Customer Support Technician, (Montreal, Canada)

by Kelly Hopkins — last modified Nov 04, 2009 12:56 PM — expired

Can you Provide technical support via phone, IM and email? Can you know when to work a problem and when to escalate? Then we're looking for you.

Position immediately available in Montreal. Provide technical support via phone, IM and email for our Free Web software and our hosted software service to end users and administrators. Manage and prioritize support tickets through Web-based tool. Escalate serious issues to developers, documentation, sales staff.

Requirements:

  • One year of customer support experience
  • Fluency in English
  • Familiarity with email and IM
  • Skilled with using browser-based applications
  • Able to work from Montreal, QC office

    • Pluses:

  • Experience with customer support for computer software, esp. Web software
  • Fluency in French
  • Fluency in one of: German, Russian, Mandarin, Hindi
  • Familiarity with installing and administering Web software
  • Familiarity with GNU/Linux command line
  • Familiarity with MySQL or other relational database software
  • Familiarity with PHP and/or PHP-based programs like WordPress or Drupal
  • Familiarity with RT ticket-tracking system
  • Familiarity with bug-reporting systems

    • Contact:

    Send resume by email to jobs+26@status.net.

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