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Senior Customer Support Technician, (Montreal, Canada)

Are you a top notch Customer Support Tech? Can you solve problems, escalate the proper ones, and mentor junior techs all at the same time? Yes? Then we're looking for you.

Position immediately available in Montreal. Provide technical support via phone, IM and email for our Free Web software and our hosted software service to end users and administrators. Manage and prioritize support tickets through Web-based tools. Escalate serious issues to developers, documentation, sales staff. Mentor junior technicians. Generate and analyze customer service request reports to inform product design and development.

Requirements:

  • Three years of customer support experience for hardware or software products
  • Fluency in English
  • Familiarity with email and IM
  • Skilled with using browser-based applications
  • Able to work from Montreal, QC office
  • Completed high school

    • Pluses:

  • Experience with customer support for software, esp. Web software
  • Fluency in French
  • Fluency in one of: German, Russian, Mandarin, Hindi
  • Familiarity with installing and administering Web software
  • Familiarity with GNU/Linux command line
  • Familiarity with MySQL or other relational database software
  • Familiarity with PHP and/or PHP-based programs like WordPress or Drupal
  • Familiarity with RT ticket-tracking system
  • Familiarity with bug-reporting systems
  • Bachelor degree or equivalent

    • Contact:

    Send resume by email to jobs+25@status.net.

    Last modified 2009-11-04 11:16 AM
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