Senior Customer Support Technician, (Montreal, Canada)

by kellyh Contributions — Published on Nov 04, 2009 10:52 AM — expired

Are you a top notch Customer Support Tech? Can you solve problems, escalate the proper ones, and mentor junior techs all at the same time? Yes? Then we're looking for you.

Position immediately available in Montreal. Provide technical support via phone, IM and email for our Free Web software and our hosted software service to end users and administrators. Manage and prioritize support tickets through Web-based tools. Escalate serious issues to developers, documentation, sales staff. Mentor junior technicians. Generate and analyze customer service request reports to inform product design and development.

Requirements:

Three years of customer support experience for hardware or software products

Fluency in English

Familiarity with email and IM

Skilled with using browser-based applications

Able to work from Montreal, QC office

Completed high school

Pluses:

Experience with customer support for software, esp. Web software

Fluency in French

Fluency in one of: German, Russian, Mandarin, Hindi

Familiarity with installing and administering Web software

Familiarity with GNU/Linux command line

Familiarity with MySQL or other relational database software

Familiarity with PHP and/or PHP-based programs like WordPress or Drupal

Familiarity with RT ticket-tracking system

Familiarity with bug-reporting systems

Bachelor degree or equivalent

Contact:

Send resume by email to jobs+25@status.net.

Free Software Foundation

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Senior Customer Support Technician, (Montreal, Canada)

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